Blink_ The Power of Thinking Without Thinking - Malcolm Gladwell [29]
“Daugherty, ever since the two had met, had carried in the back of his mind the idea that Harding would make a ‘great President,’ ” Sullivan writes. “Sometimes, unconsciously, Daugherty expressed it, with more fidelity to exactness, ‘a great-looking President.’ ” Harding entered the Republican convention that summer sixth among a field of six. Daugherty was unconcerned. The convention was deadlocked between the two leading candidates, so, Daugherty predicted, the delegates would be forced to look for an alternative. To whom else would they turn, in that desperate moment, if not to the man who radiated common sense and dignity and all that was presidential? In the early morning hours, as they gathered in the smoke-filled back rooms of the Blackstone Hotel in Chicago, the Republican Party bosses threw up their hands and asked, wasn’t there a candidate they could all agree on? And one name came immediately to mind: Harding! Didn’t he look just like a presidential candidate? So Senator Harding became candidate Harding, and later that fall, after a campaign conducted from his front porch in Marion, Ohio, candidate Harding became President Harding. Harding served two years before dying unexpectedly of a stroke. He was, most historians agree, one of the worst presidents in American history.
1. The Dark Side of Thin-Slicing
So far in Blink, I have talked about how extraordinarily powerful thin-slicing can be, and what makes thin-slicing possible is our ability to very quickly get below the surface of a situation. Thomas Hoving and Evelyn Harrison and the art experts were instantly able to see behind the forger’s artifice. Susan and Bill seemed, at first, to be the embodiment of a happy, loving couple. But when we listened closely to their interaction and measured the ratio of positive to negative emotions, we got a different story. Nalini Ambady’s research showed how much we can learn about a surgeon’s likelihood of being sued if we get beyond the diplomas on the wall and the white coat and focus on his or her tone of voice. But what happens if that rapid chain of thinking gets interrupted somehow? What if we reach a snap judgment without ever getting below the surface?
In the previous chapter, I wrote about the experiments conducted by John Bargh in which he showed that we have such powerful associations with certain words (for example, “Florida,” “gray,” “wrinkles,” and “bingo”) that just being exposed to them can cause a change in our behavior. I think that there are facts about people’s appearance — their size or shape or color or sex — that can trigger a very similar set of powerful associations. Many people who looked at Warren Harding saw how extraordinarily handsome and distinguished-looking he was and jumped to the immediate — and entirely unwarranted — conclusion that he was a man of courage and intelligence and integrity. They didn’t dig below the surface. The way he looked carried so many powerful connotations that it stopped the normal process of thinking dead in its tracks.
The Warren Harding error is the dark side of rapid cognition. It is at the root of a good deal of prejudice and discrimination. It’s why picking the right candidate for a job is so difficult and why, on more occasions than we may care to admit, utter mediocrities sometimes end up in positions of enormous responsibility. Part of what it means to take thin-slicing and first impressions seriously is accepting the fact that sometimes we can know more about someone or something in the blink of an eye than we can after months of study. But we also have to acknowledge and understand