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Answers

1. C. You should never lose data if you have an opportunity to back it up.

2. A, B. Go for the simple answer first. When faced with a blank screen, check to see if the computer and the monitor are on.

3. C. Don’t overlook the obvious answer such as an unplugged power cord.

4. D. Every tech’s toolkit should have a Phillips-head screwdriver, at the very least.

5. A. The first thing you should do is identify the problem.

6. A. You should establish a theory of probable cause once you have ascertained the problem and backed up data.

7. C. Once you think you know the cause, test your theory.

8. C. At the end of a repair you should always document your findings.

9. D. Always verify the results once you finish troubleshooting. Then document what you accomplished.

10. B. A field replacement unit is a known good computer part.

APPENDIX A

Mapping to the CompTIA A+ Objectives

CompTIA A+ Essentials Objectives Map

CompTIA A+ Practical Application Objectives Map

APPENDIX B

About the CD-ROM

Mike Meyers has put together a bunch of resources that will help you prepare for the CompTIA A+ exams and that you will find invaluable in your career as a PC tech. The CD-ROM included with this book comes complete with the following:

A sample version of the Total Tester practice exam software with two full practice exams

All the chapter review questions from the book

A searchable electronic copy of the book

A document from CompTIA with a list of acronyms that you should know for the CompTIA A+ exams

A complete list of the objectives for both of the CompTIA A+ exams

A copy of several freeware and shareware programs that Mike talks about in the book

A sample of LearnKey’s video training featuring Mike Meyers

The practice tests and video software are easy to install on any Windows 98/NT/2000/ XP/Vista computer, and must be installed to access the Total Tester practice exams and LearnKey video sample. The eBook and CompTIA A+ acronyms and objectives lists are Adobe Acrobat files. If you don’t have Adobe Acrobat Reader, it is available for installation on the CD-ROM.

System Requirements

The software on the CD-ROM requires Windows 98 or higher, Internet Explorer 5.0 or higher, and 50 MB of hard disk space for full installation. To access the video training from LearnKey, you must have Windows Media Player 9, which will be automatically installed when you launch the online training.

Installing and Running Total Tester

If your computer’s optical drive is configured to Autorun, the CD-ROM will automatically start upon inserting the disk. If the Autorun feature does not launch the CD-ROM’s splash screen, browse to the CD-ROM and double-click the Launch.exe icon.

From the splash screen, click the Install A+ Practice Exams button to install Total Tester. This will begin the installation process, create a program group named Total Seminars, and put an icon on your desktop. To run Total Tester, go to Start | Programs or All Programs | Total Seminars or just double-click the icon on your desktop.

To uninstall the Total Tester software, go to Start | Settings | Control Panel | Add/Remove Programs in Windows 2000/XP or Start | Control Panel | Uninstall a program in Windows Vista/7. Select the A+ Total Tester program. Select Remove and Windows will completely uninstall the software.

About Total Tester

The best way to prepare for the CompTIA A+ exams is to read the book and then test your knowledge and review. The CD-ROM includes a sample of Total Seminars’ practice exam software to help you test your knowledge as you study. Total Tester provides you with a simulation of the actual exam. There are three exam suites: 220-701, 220-702, and Chapter Review. Each numbered suite contains an exam that can be taken in either practice or final mode. Practice mode provides an assistance window with hints, references to the book, and the ability to check your answer as you take the test. Both practice and final modes provide an overall grade and