Games People Play_ The Psychology of Human Relationships - Eric Berne [59]
Because she needed her job and was now in danger of losing it, some of her friends tried to help. The respected head of a psychiatric clinic wrote to the supervisor, stating that he had heard Miss Black had done some particularly effective work with welfare clients, and asking whether she might discuss her findings at a staff conference at his clinic. The supervisor refused permission.
In this case the rules of ‘Indigent’ were set up by the agency to complement the local rules of ITHY. There was a tacit agreement between the worker and the client which read as follows:
W. ‘I’ll try to help you (providing you don’t get better).’
C. ‘I’ll look for employment (providing I don’t have to find any).
If a client broke the agreement by getting better, the agency lost a client, and the client lost his welfare benefits, and both felt penalized. If a worker like Miss Black broke the agreement by making the client actually find work, the agency was penalized by the client’s complaints, which might come to the attention of higher authorities, while again the client lost his welfare benefits.
As long as both obeyed the implicit rules, both got what they wanted. The client received his benefits and soon learned what the agency wanted in return: an opportunity to ‘reach out’ (as part of ITHY) plus ‘clinical material’ (to present at ‘client-centred’ staff conferences). The client was glad to comply with these demands, which gave him as much pleasure as it did the agency. Thus they got along well together, and neither felt any desire to terminate such a satisfying relationship. Miss Black, in effect, ‘reached in’ instead of ‘reaching out’, and proposed a ‘community-centred’ staff conference instead of a ‘client-centred’ one; and this disturbed all the others concerned in spite of the fact that she was thus only complying with the stated intent of the regulations.
Two things should be noted here. First, ‘Indigence’ as a game rather than a condition due to physical, mental, or economic disability, is played by only a limited percentage of welfare clients. Second, it will only be supported by social workers who are trained to play ITHY. It will not be well-tolerated by other workers.
Allied games are ‘Veteran’ and ‘Clinic’. ‘Veteran’ displays the same symbiotic relationship, this time between the Veterans Administration, allied organizations, and a certain number of ‘professional veterans’ who share the legitimate privileges of disabled ex-servicemen. ‘Clinic’ is played by a certain percentage of those who attend the out-patient departments of large hospitals. Unlike those who play ‘Indigent’ or ‘Veteran’, patients who play ‘Clinic’ do not receive financial remuneration, but get other advantages. They serve a useful social purpose, since they are willing to cooperate in the training of medical personnel and in studies of disease processes. From this they may get a legitimate Adult satisfaction not available to players of ‘Indigence’ and ‘Veteran’.
Antithesis. Antithesis, if indicated, consists in withholding the benefits. Here the risk is not primarily from the player himself, as in most other games, but from this game being culturally syntonic and fostered by the complementary ITHY players. The threat comes from professional colleagues and the aroused public, government agencies and protective unions. The complaints which