Highest Duty_ My Search for What Really Matters - Chesley B. Sullenberger [51]
What the seniority system does not do is afford lateral mobility. We are married to our individual airlines for better, for worse, for richer, for poorer, until death do us part (or until we get our last retirement check).
WHEN YOU share a cockpit with another pilot, even before you leave the gate, you notice things. You can tell how organized a pilot is, his temperament, his interests. What ways has he found to handle the distressing and the distracting issues of pay cuts and lost pensions, which all of us now face? How does he interact with the flight attendants, especially if his ex-wife used to be one?
After you fly with him for a while, you build on your impressions. Everyone I fly with is competent and capable. That’s basic. But is the guy in the next seat someone I can learn something from? Does he have such skill that he makes everything look easy (when we all know it’s not)?
Pilots I have known who make it look the most effortless have something that goes beyond being competent and beyond being someone who can be trusted. Such pilots seem able to find a well-reasoned solution to most every problem. They see flying as an intellectual challenge and embrace every hour in the sky as another learning opportunity. I’ve tried to be that kind of pilot. I’ve derived great satisfaction from becoming good at something that’s difficult to do well.
Before I go to work, I build a mental model of my day’s flying. I begin by creating that “situational awareness” so often stressed when I was in the Air Force. I want to know, before I even arrive at the airport, what the weather is like between where I am and where I’m going, especially if I’m flying across the continent.
Passengers usually don’t realize the effort pilots put into a flight. For instance, I try pretty hard to avoid turbulence. I will often call the company dispatcher to see if changing the route of flight might yield smoother air. During the flight, I’ll ask air traffic controllers for help in determining if changing altitudes will offer a better ride, or I’ll ask them to solicit reports from nearby flights. I want to give my passengers and crew the best ride possible. Turbulence is often unpredictable and sometimes cannot be avoided, but I like the intellectual challenge of finding smooth air.
I’VE CARRIED about one million passengers so far in my twenty-nine years as a professional airline pilot, and until Flight 1549, not many of them would ever remember me. Passengers may say hello if they meet me as they board, but just as often, they never see my face. After we land safely, they go on with their lives, and I go on with mine.
It’s likely that hundreds of thousands of people watched coverage of the Flight 1549 incident, not realizing that they had once placed themselves in my hands for a couple of hours. It’s all part of how our society works: We briefly entrust our safety and the safety of our families to strangers, and then never see them again.
I’ll often stand at the door to say good-bye to passengers after a flight. I like interacting with them, but you can understand that after all my years of flying, a lot of the passing faces can become a blur. Some passengers stand out—the cranky ones, the first-time fliers who seem so enthralled, the recognizable faces in first class.
One night in the late 1990s, I was flying an MD-80 from New Orleans to New York and the comedienne Ellen DeGeneres was in first class. Shortly after she took her seat in 2D and before we left the gate, my first officer left the cockpit, walked into the front of the cabin, and gave her an enthusiastic greeting. “You are one funny-ass lady!” he told her.
I watched this scene, laughing. I wouldn’t have complimented her quite that way, and I’m sure in some HR manual, we’re told that we’re not supposed to address any passenger as “a funny-ass lady.” But Ellen smiled and seemed to take the comment in the right spirit.
We headed back into the cockpit and then flew Ellen,