Metrics_ How to Improve Key Business Results - Martin Klubeck [0]
Copyright © 2011 by Martin Klubeck
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To all those struggling to improve their
organizations, their processes, or themselves.
Spend your time chasing your dreams, not data.
To my father: I miss you greatly. My major hope
through my writing is to make you proud.
Contents
About the Author
About the Technical Reviewer
Acknowledgments
Metrics: The Basics, An Introduction
Chapter 1: Establishing a Common Language: Data, and Measures, and
Information, OH MY!
Chapter 2: Designing Metrics: The How
Chapter 3: Planning a Good Metric: Where to Begin
Chapter 4: Using Metrics as Indicators
Chapter 5: Using the Answer Key: A Shortcut
Chapter 6: Start with Effectiveness
Chapter 7: Triangulation: Essential to Creating Effective