My Memories of Eighty Years [100]
instance, I was appealed to by many old brakemen and conductors whom he had discharged. I mention one particularly, who had been on the road for twenty-five years. Voorhees's answer to me was: "These old employees are devoted to Toucey, my predecessor, and for efficient work I must have loyalty to me."
I reversed his order and told him I would begin to discharge, if necessary, the latest appointments, including himself, keeping the older men in the service who had proved their loyalty to the company by the performance of their duties.
Mr. Voorhees became afterwards vice-president and then president of the Philadelphia and Reading. With experience added to his splendid equipment and unusual ability he became one of the best executives in the country.
Mr. John M. Toucey, who had come up from the bottom to be general superintendent and general manager, was a hard student. His close contact with his fellow employees gave him wonderful control over men. He supplemented his practical experience by hard study and was very well educated. Though self-taught, he had no confidence in the graduates of the professional schools.
In selecting an assistant, one of them told me that Toucey subjected him to a rigid examination and then said: "What is your railroad career?"
"I began at the bottom," answered the assistant, "and have filled every office on my old road up to division superintendent, which I have held for so many years."
"That is very fine," said Toucey, "but are you a graduate of the Troy Technical School?"
"No, sir."
"Of the Stevens Tech.?"
"No, sir."
"Of Massachusetts Tech.?"
"No, sir."
"Then you are engaged," said Toucey.
Mr. Toucey was well up-to-date, and differed from a superintendent on another road in which I was a director. The suburban business of that line had increased very rapidly, but there were not enough trains or cars to accommodate the passengers. The overcrowding caused many serious discomforts. I had the superintendent called before the board of directors, and said to him: "Why don't you immediately put on more trains and cars?"
"Why, Mr. Depew," he answered, "what would be the use? They are settling so fast along the line that the people would fill them up and overcrowd them just as before."
I was going over the line on an important tour at one time with G. H. Burroughs, superintendent of the Western Division. We were on his pony engine, with seats at the front, alongside the boiler, so that we could look directly on the track. Burroughs sat on one side and I on the other. He kept on commenting aloud by way of dictating to his stenographer, who sat behind him, and praise and criticism followed rapidly. I heard him utter in his monotonous way: "Switch misplaced, we will all be in hell in a minute," and then a second afterwards continue: "We jumped the switch and are on the track again. Discharge that switchman."
Major Zenas Priest was for fifty years a division superintendent. It was a delightful experience to go with him over his division. He knew everybody along the line, was general confidant in their family troubles and arbiter in neighborhood disputes. He knew personally every employee and his characteristics and domestic situation. The wives were generally helping him to keep their husbands from making trouble. To show his control and efficiency, he was always predicting labor troubles and demonstrating that the reason they did not occur was because of the way in which he handled the situation.
Mr. C. M. Bissell was a very efficient superintendent, and for a long time in charge of the Harlem Railroad. He told me this incident. We decided to put in effect as a check upon the conductors a system by which a conductor, when a fare was paid on the train, must tear from a book a receipt which he gave to the passenger, and mark the amount on the stub from which the receipt was torn. Soon after a committee of conductors called upon Mr. Bissell and asked for an increase of pay. "Why," Bissell asked, "boys, why do you ask for that now?"
I reversed his order and told him I would begin to discharge, if necessary, the latest appointments, including himself, keeping the older men in the service who had proved their loyalty to the company by the performance of their duties.
Mr. Voorhees became afterwards vice-president and then president of the Philadelphia and Reading. With experience added to his splendid equipment and unusual ability he became one of the best executives in the country.
Mr. John M. Toucey, who had come up from the bottom to be general superintendent and general manager, was a hard student. His close contact with his fellow employees gave him wonderful control over men. He supplemented his practical experience by hard study and was very well educated. Though self-taught, he had no confidence in the graduates of the professional schools.
In selecting an assistant, one of them told me that Toucey subjected him to a rigid examination and then said: "What is your railroad career?"
"I began at the bottom," answered the assistant, "and have filled every office on my old road up to division superintendent, which I have held for so many years."
"That is very fine," said Toucey, "but are you a graduate of the Troy Technical School?"
"No, sir."
"Of the Stevens Tech.?"
"No, sir."
"Of Massachusetts Tech.?"
"No, sir."
"Then you are engaged," said Toucey.
Mr. Toucey was well up-to-date, and differed from a superintendent on another road in which I was a director. The suburban business of that line had increased very rapidly, but there were not enough trains or cars to accommodate the passengers. The overcrowding caused many serious discomforts. I had the superintendent called before the board of directors, and said to him: "Why don't you immediately put on more trains and cars?"
"Why, Mr. Depew," he answered, "what would be the use? They are settling so fast along the line that the people would fill them up and overcrowd them just as before."
I was going over the line on an important tour at one time with G. H. Burroughs, superintendent of the Western Division. We were on his pony engine, with seats at the front, alongside the boiler, so that we could look directly on the track. Burroughs sat on one side and I on the other. He kept on commenting aloud by way of dictating to his stenographer, who sat behind him, and praise and criticism followed rapidly. I heard him utter in his monotonous way: "Switch misplaced, we will all be in hell in a minute," and then a second afterwards continue: "We jumped the switch and are on the track again. Discharge that switchman."
Major Zenas Priest was for fifty years a division superintendent. It was a delightful experience to go with him over his division. He knew everybody along the line, was general confidant in their family troubles and arbiter in neighborhood disputes. He knew personally every employee and his characteristics and domestic situation. The wives were generally helping him to keep their husbands from making trouble. To show his control and efficiency, he was always predicting labor troubles and demonstrating that the reason they did not occur was because of the way in which he handled the situation.
Mr. C. M. Bissell was a very efficient superintendent, and for a long time in charge of the Harlem Railroad. He told me this incident. We decided to put in effect as a check upon the conductors a system by which a conductor, when a fare was paid on the train, must tear from a book a receipt which he gave to the passenger, and mark the amount on the stub from which the receipt was torn. Soon after a committee of conductors called upon Mr. Bissell and asked for an increase of pay. "Why," Bissell asked, "boys, why do you ask for that now?"