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Shop Class as Soulcraft_ An Inquiry Into the Value of Work - Matthew B. Crawford [14]

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The intrusion of computers, and distant foreigners whose work is conceived in a computer-like, rule-bound way, into what was previously the domain of professionals may be alarming, but it also compels us to consider afresh the human dimension of work. In what circumstances does the human element remain indispensable, and why? Levy gestures toward an answer when he writes that “viewed from this rules-based perspective, creativity [sic] is knowing what to do when the rules run out or there are no rules in the first place. It is what a good auto mechanic does after his computerized test equipment says the car’s transmission is fine but the transmission continues to shift at the wrong engine speed.”20

When this happens, the mechanic is thrown back on himself and must make sense of the situation. Often this sense making entails not so much problem solving as problem finding. When you do the math problems at the back of a chapter in an algebra textbook, you are problem solving. If the chapter is entitled “Systems of two equations with two unknowns,” you know exactly which methods to use. In such a constrained situation, the pertinent context in which to view the problem has already been determined, so there is no effort of interpretation required. But in the real world, problems don’t present themselves in this predigested way; usually there is too much information, and it is difficult to know what is pertinent and what isn’t. Knowing what kind of problem you have on hand means knowing what features of the situation can be ignored. Even the boundaries of what counts as “the situation” can be ambiguous; making discriminations of pertinence cannot be achieved by the application of rules, and requires the kind of judgment that comes with experience. The value and job security of the mechanic lie in the fact that he has this firsthand, personal knowledge.

Every trade is different. Each offers its own intrinsic satisfactions, characteristic frustrations, and cognitive challenges; sometimes these challenges are rich enough to be totally absorbing. To understand why the kind of thinking that goes on in the trades isn’t more broadly appreciated, let us inquire once more in a historical mode, the better to understand our current situation.

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The Separation of Thinking from Doing

The dichotomy of mental versus manual didn’t arise spontaneously. Rather, the twentieth century saw concerted efforts to separate thinking from doing. Those efforts achieved a good deal of success in ordering our economic life, and it is this success that perhaps explains the plausibility the distinction now enjoys. Yet to call this “success” is deeply perverse, for wherever the separation of thinking from doing has been achieved, it has been responsible for the degradation of work. If we can understand the process by which so many jobs get fragmented, we will be better able to recognize those areas of work that have resisted the process, and identify jobs in which the human capacities may be more fully engaged.

In the 1950s, sociologists started pointing out a basic resemblance between Soviet and Western societies: in both there seemed to be an increasing number of jobs that were radically simplified. Both societies were industrial, and had in common a growing separation of planning from execution. This was sometimes attributed to automation, but more penetrating observers noted that it proceeded from the imperatives of rational administration—a sort of social technology, rooted in the division of labor. The “machine” in question was the social body, made up of increasingly standardized parts. In the Soviet bloc, this machine was subject to central control by the state; in the West, by corporations.

In 1974, Harry Braverman published his masterpiece of economic reflection, Labor and Monopoly Capital: The Degradation of Work in the Twentieth Century. Braverman was an avowed Marxist. With the cold war now safely decided, we may consider anew, without a sense of mortal political threat, the Marxian account of alienated labor. As Braverman acknowledged,

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