Shop Class as Soulcraft_ An Inquiry Into the Value of Work - Matthew B. Crawford [61]
Not surprisingly, it is the office rather than the job site that has seen the advent of speech codes, diversity workshops, and other forms of higher regulation. Some might attribute this to the greater mixing of the sexes in the office, but I believe a more basic reason is that when there is no concrete task that rules the job—an autonomous good that is visible to all—then there is no secure basis for social relations. Maintaining consensus and preempting conflict become the focus of management, and as a result everyone feels they have to walk on eggshells. Where no appeal to a carpenter’s level is possible, sensitivity training becomes necessary.34
The characteristic form of address on a job site is command. In the office, Jackall writes,
managers’ acute sense of organizational contingency makes them speak gingerly to one another since the person one criticizes or argues with today could be one’s boss tomorrow. . . . Moreover, the crucial premium in the corporation on style includes an expectation of a certain finesse in handling people, a “sensitivity to others,” as it is called. As one manager says: “You can’t just push people around anymore.” Discreet suggestions, hints, and coded messages take the place of command; this, of course, places a premium on subordinates’ abilities to read their bosses’ vaguely articulated or completely unstated wishes.35
This sounds to me like being part of a clique of girls, where one can commit a serious misstep without knowing it; where one’s place in the hierarchy is made difficult to know because of the forms and manners of sisterhood. Under such proprieties, even one’s sense of being on probation may be difficult to bring to full awareness, taking instead the form of a dull and confusing anxiety.
The educational goal of self-esteem seems to habituate young people to work that lacks objective standards and revolves instead around group dynamics. When self-esteem is artificially generated, it becomes more easily manipulable, a product of social technique rather than a secure possession of one’s own based on accomplishments. Psychologists find a positive correlation between repeated praise and “shorter task persistence, more eye-checking with the teacher, and inflected speech such that answers have the intonation of questions.”36 The more children are praised, the more they have a stake in maintaining the resulting image they have of themselves; children who are praised for being smart choose the easier alternative when given a new task.37 They become risk-averse and dependent on others. The credential loving of college students is a natural response to such an education, and prepares them well for the absence of objective standards in the job markets they will enter; the validity of your self-assessment is known to you by the fact it has been dispensed by gatekeeping institutions. Prestigious fellowships, internships, and degrees become the standard of self-esteem. This is hardly an education for independence, intellectual adventurousness, or strong character.
“If you don’t vent the drain pipe like this, sewage gases will seep up through the water in the toilet, and the house will stink of shit.” In the trades, a master offers his apprentice good reasons for acting in one way rather than another, the better to realize ends the goodness of which is readily apparent. The master has no need for a psychology of persuasion that will make the apprentice compliant to whatever purposes the master might dream up; those purposes are given and determinate. He does the same work as the apprentice, only better. He is able to explain what he does to the apprentice, because there are rational