Shop Class as Soulcraft_ An Inquiry Into the Value of Work - Matthew B. Crawford [67]
Computerized diagnostics don’t so much replace the mechanic’s judgment as add another layer to the work, one that requires a different sort of cognitive disposition. Tommy related the story of a late-model Kawasaki liter-class sport bike that came in. The customer reported that it was down on power, and there was an engine light flashing. Bob checked out the bike and could find nothing wrong, so he got ahold of the manufacturer’s service manual for the bike, which gave instructions for retrieving a trouble code from the onboard diagnostic system. After this step you look up the code in a list to find out what the problem is.
The trouble code specified only that the issue was in the intake system, and directed him to a test procedure that would further narrow down the problem. In following the test procedure in the Kawasaki book, Bob got to a point where he said, “This is bullshit,” and handed it off to Tommy. This is an important moment I would like to understand; we will return to it shortly.
Tommy worked through the procedure, which consisted of measuring impedances and voltages across various circuits and comparing them, as well as differences between pairs of them, to values listed in the book. He did this using a digital multimeter, which is the only way to get the precision you need. As anyone who has used such a meter knows, at the higher sensitivity settings used in much diagnostic work the reading tends to bounce around, and not in the way the old analog meters did, with the sweep of a pointer. With such a pointer the central value of, and variation in, the reading is represented spatially. With a digital multimeter what you sometimes get is a screen that won’t settle down; it flashes different readings, often so quickly that you can’t register them. Making matters worse, each of the ten digits is made up of little lines, just like in a digital watch (thus, an eight is a zero with an extra line across the middle, for example). As they flicker around, there is no inherent spatial mapping from what you see to the information represented. Sometimes it seems the screen’s response is slower than the meter’s time-wise integration of the underlying thermal noise that is generating the variation, so you get nonsense digits.16 For example, you might get a backward nine. Or is that a P? What does that mean? Positive? Polarity?
The net effect on me is often the same as it was on Bob: “This is bullshit.” The digital multimeter, together with the procedure in the book, present an image of precision and de terminacy that is often false. What the procedure in fact demands of you is a real effort of interpretation, one that is nowhere acknowledged in the service manual.