That Used to Be Us_ How America Fell Behind in thted and How We Can Come Back - Friedman, Thomas L. & Mandelbaum, Michael [31]
Flat World 1.0
Globalization and the IT revolution are totally intertwined, each being spurred on by the other. New technologies erase boundaries, break down walls, and connect the previously disconnected. Then those connected people and firms and governments build up webs of trade, commerce, investment, innovation, and collaboration that create markets for, and demand for, more technologies to connect more people at even lower costs.
It all happened so fast, but it is clear that sometime around the year 2000 many people in many places realized that they were engaging with people with whom they had never engaged before—whether it was Tom’s mom and her new online bridge partner in Siberia or the local gas station owner discovering through the Internet a new supplier of cheaper tires in Panama. At the same time, these same people in these same places discovered that they were being touched by people who had never touched them before—whether it was a young Indian voice on the phone from a Bangalore call center trying to sign them up for a new Visa card or a young Chinese student in Shanghai who had just taken the place they had hoped to have at Harvard.
What they were all feeling was that the world is flat (the title of Tom’s 2005 book)—meaning that more people could suddenly compete, connect, and collaborate with more other people from more different places for less money with greater ease than ever before in the history of humankind. That flattening, which would eventually affect businesses, schools, armies, terrorist groups, governments, and—most of all—individual workers across the globe, was the product of three powerful forces that came together between the late 1980s and the new millennium.
The first was the personal computer, which enabled more and more people to create their own content—words, books, algorithms, programs, photos, data, spreadsheets, music, applications, and videos—in digital form. Men and women have been creating what we now call “content” ever since cavemen and cavewomen