The American Way of Death Revisited - Jessica Mitford [109]
I bought these plots next to a friend of mine that bought hers less than 2 yrs. ago for $395 ea. All the cemeteries and funeral homes in a large surrounding area have been bought out by some huge corporation (I need to find out the name of it) that has apparently more than doubled all prices. The cemetery said the only way to get a plot cheaper is to buy pre-need and save $200. They didn’t seem to understand that I am not dead yet, therefore mine is pre-need and I want it for $695. I asked them to just take the $895 for my plot off the bill because I did not want it, but in a couple of weeks I may buy one pre-need for $695. They said I couldn’t do that because they knew who I was now.
The cemetery sales mgr. and a sales rep. came out 2½ weeks after the funeral for a “condolence” call, but which was actually to sell a headstone. They called me the next week with a price for what I wanted of $2700. They called back the next week to tell me they had gotten a new price list in and all the prices had gone up. That was basically the final straw, I proceeded to tell them exactly what I thought of their rip-off ways when people couldn’t think about what they were doing, or signing. The lady hung up on me and I haven’t heard from the people again.
I just received their check from the life ins. 2 days ago, made out to me and Pace-Stancil Funeral Home. I haven’t taken it by there yet, because I want to know what my legal rights are and if I am entitled to some kind of refund. These folks are legally robbing people while they are speaking so softly to you like they actually care, which is a crock.
I am going to ask for a refund of $2200, the $2000 rip-off professional fee and the $200 off of my plot. I think that is more than fair, they made plenty of money from all the other overcharges, don’t you agree?
Please e-mail me back with answers or opinions, as I really need to take this check in to them next week before they dig up my husband and cremate him (that’s what the cemetery rules say will happen for non-payment).
Ann R. Merchant
Tucked into SCI’s annual financial report is a conveniently detachable card addressed “To our valued SCI shareholders, directed toward the more personal side of funeral service.” The message:
As an owner of shares in SCI, you are probably aware that the company’s name does not appear on any of our family homes or cemeteries. If you, your family, or your friends are ever in the need of the services we provide, or would like to investigate the advantages of preplanning, the 800 number below has been enclosed to help you find the SCI firm most convenient to you.
As we work to help your company grow and prosper, we are also here to help you when you have suffered a personal loss.
The socko ending, as a journalist friend of mine would call it: “Please accept our sincere apologies if this message reaches you at a time of loss.” On the other hand, what could be a more propitious time for the message to arrive, enabling the shareholder to kill two birds with one stone, as it were: making an expeditious decision about how and where to dispose of the departed, and at the same time enhancing the value of his stock?
I rang the number, 1-800-9CARING, and obtained the names of SCI mortuaries in a number of cities across the country. Eventually I got the price lists from a dozen or so. These are several pages long, covering a dizzying variety of “services” and merchandise: caskets, vaults, burial clothing. The accompanying explanatory text is virtually identical