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“As the debris got closer to the ground,” firefighter Kevin McCabe said, “you started seeing arms and legs. You couldn’t believe what you were watching … [then] it was like cannon balls hitting the ground. Boom. I remember one person actually hitting a piece of structural steel over a glass canopy … I remember turning my face away … you’d just hear the pounding … tremendously loud, like taking a bag of concrete and throwing it into a closed courtyard. A loud echo … Boom. Boom …”

To Derek Brogan, McCabe’s companion, it “looked like it was raining bodies.” The bodies spelled danger. “We started to get hit,” said Lieutenant Steve Turilli. “You would get hit by an arm or a leg and it felt like a metal pole was hitting you. It was like a war zone.”

Cascading humanity.

JUST FORTY-NINE MINUTES had passed since the hijacking aboard Flight 11 had begun, seventeen since the great airplane roared over Manhattan to bring mayhem and murder to the North Tower. Now, in the sky high above the carnage, a police helicopter pilot spotted something astounding. “Christ!” he shouted into the microphone. “There’s a second plane crashing …”

THREE

“WE HAVE SOME PLANES.”

More than three quarters of an hour earlier, as air traffic controller Pete Zalewski tried to get a response from the hijacked Flight 11, he had suddenly heard an unfamiliar voice on the frequency—a man’s voice, with an Arabic accent. Zalewski had trouble making out the words, but moments later a second, clearer transmission persuaded him and colleagues that a hijack was under way. The hijacker, they would conclude, had been trying to address the passengers and—unfamiliar with the equipment—inadvertently transmitted to ground control instead.

A quality assurance specialist then pulled the tape, listened very carefully, and figured out what the Arabic voice had said on the initial, indistinct transmission. “We have some planes. Just stay quiet and you’ll be okay. We are returning to the airport.”

This was a giveaway that—had the U.S. military been able to intervene in time—could have wrecked the operation. The hijackers had seized not two but four airplanes. What remained unknown, until even later, was that there may have been plans to seize even more.

AS AMERICA’S FLIGHT 11 had been boarding, United Airlines Flight 175—also departing from Boston—had been readying for takeoff. Copilot Michael Horrocks, a former Marine, called his wife about then, joking that he was flying that day with “some guy with a funny Italian name.” Flight 175’s captain was Victor Saracini, a veteran like Flight 11’s Ogonowski. The team of flight attendants included Kathrryn Laborie and Alfred Marchand—a former police officer—in First Class; Robert Fangman in Business; and Amy King and Michael Tarrou—a couple thinking of getting married—in Coach.

Their fifty-six passengers were the usual mix: a computer expert, a scout for the Los Angeles Kings hockey team, a commercials producer, a senior marketer for a software company, a systems consultant for the Defense Department. There were also foreigners: three Germans, an Israeli, a British man, and an Irish woman—and five young Arabs, three Saudis and two Emiratis. All the Arabs had booked seats in First or Business Class.

As they had in the case of Flight 11, ground staff were to recall odd details about the passengers from the Middle East. Two Arabs bungled the boarding process—one of them boarded using his companion’s boarding card, and a new one had to be printed. One man asked twice in poor English if he could purchase a ticket, when he already had one. Two waiting passengers, possibly the same man and a companion, behaved strangely at the gate ticket counter. They stood in line, only to walk away on reaching the counter, line up again, and walk away again. In all, they went through the process three times. They seemed nervous, “looked down at the ground as if they were attempting to avoid eye contact.” Nevertheless, they both eventually boarded successfully.

Captain