The History of the Telephone [73]
the subtle chemistry of public opinion, and to adapt the telephone service to the shifting moods and necessities of the times. HE WILL FIT TELEPHONY LIKE A GARMENT AROUND THE HABITS OF THE PEOPLE.
Also, now that the telephone business has become strong, its next anxiety must be to develop the virtues, and not the defects, of strength. Its motto must be "Ich dien"--I serve; and it will be the work of the future statesmen of the telephone to illustrate this motto in all its practical variations. They will cater and explain, and explain and cater. They will educate and educate, until they have created an expert public. They will teach by pictures and lectures and exhibitions. They will have charts and diagrams hung in the telephone booths, so that the person who is waiting for a call may learn a little and pass the time more pleasantly. They will, in a word, attend to those innumerable trifles that make the perfection of public service.
Already the Bell System has gone far in this direction by organizing what might fairly be called a foresight department. Here is where the fortune-tellers of the business sit. When new lines or exchanges are to be built, these men study the situation with an eye to the future. They prepare a "fundamental plan," outlining what may reasonably be expected to happen in fifteen or twenty years. Invariably they are optimists. They make provision for growth, but none at all for shrinkage. By their advice, there is now twenty-five million dollars' worth of reserve plant in the various Bell Companies, waiting for the country to grow up to it. Even in the city of New York, one-half of the cable ducts are empty, in expectation of the greater city of eight million population which is scheduled to arrive in 1928. There are perhaps few more impressive evidences of practical optimism and confidence than a new telephone exchange, with two-thirds of its wires waiting for the business of the future.
Eventually, this foresight department will expand. It may, if a leader of genius appear, become the first real corps of practical sociologists, which will substitute facts for the present hotch-potch of theories. It will prepare a "fundamental plan" of the whole United States, showing the centre of each industry and the main runways of traffic. It will act upon the basic fact that WHEREVER THERE IS INTERDEPENDENCE, THERE IS BOUND TO BE TELEPHONY; and it will therefore prepare maps of interdependence, showing the widely scattered groups of industry and finance, and the lines that weave them into a pattern of national cooperation.
As yet, no nation, not even our own, has seen the full value of the long-distance telephone. Few have the imagination to see what has been made possible, and to realize that an actual face- to-face conversation may take place, even though there be a thousand miles between. Neither can it seem credible that a man in a distant city may be located as readily as though he were close at hand. It is too amazing to be true, and possibly a new generation will have to arrive before it will be taken for granted and acted upon freely. Ultimately, there can be no doubt that long-distance telephony will be regarded as a national asset of the highest value, for the reason that it can prevent so much of the enormous economic waste of travel.
Nothing that science can say will ever decrease the marvel of a long-distance conversation, and there may come in the future an Interpreter who will put it before our eyes in the form of a moving-picture. He will enable us to follow the flying words in a talk from Boston to Denver. We will flash first to Worcester, cross the Hudson on the high bridge at Poughkeepsie, swing southwest through a dozen coal towns to the outskirts of Philadelphia, leap across the Susquehanna, zigzag up and down the Alleghenies into the murk of Pittsburg, cross the Ohio at Wheeling, glance past Columbus and Indianapolis, over the Wabash at Terre Haute, into St. Louis by the Eads bridge, through Kansas City, across the Missouri, along the corn-fields of Kansas, and then on--on--on
Also, now that the telephone business has become strong, its next anxiety must be to develop the virtues, and not the defects, of strength. Its motto must be "Ich dien"--I serve; and it will be the work of the future statesmen of the telephone to illustrate this motto in all its practical variations. They will cater and explain, and explain and cater. They will educate and educate, until they have created an expert public. They will teach by pictures and lectures and exhibitions. They will have charts and diagrams hung in the telephone booths, so that the person who is waiting for a call may learn a little and pass the time more pleasantly. They will, in a word, attend to those innumerable trifles that make the perfection of public service.
Already the Bell System has gone far in this direction by organizing what might fairly be called a foresight department. Here is where the fortune-tellers of the business sit. When new lines or exchanges are to be built, these men study the situation with an eye to the future. They prepare a "fundamental plan," outlining what may reasonably be expected to happen in fifteen or twenty years. Invariably they are optimists. They make provision for growth, but none at all for shrinkage. By their advice, there is now twenty-five million dollars' worth of reserve plant in the various Bell Companies, waiting for the country to grow up to it. Even in the city of New York, one-half of the cable ducts are empty, in expectation of the greater city of eight million population which is scheduled to arrive in 1928. There are perhaps few more impressive evidences of practical optimism and confidence than a new telephone exchange, with two-thirds of its wires waiting for the business of the future.
Eventually, this foresight department will expand. It may, if a leader of genius appear, become the first real corps of practical sociologists, which will substitute facts for the present hotch-potch of theories. It will prepare a "fundamental plan" of the whole United States, showing the centre of each industry and the main runways of traffic. It will act upon the basic fact that WHEREVER THERE IS INTERDEPENDENCE, THERE IS BOUND TO BE TELEPHONY; and it will therefore prepare maps of interdependence, showing the widely scattered groups of industry and finance, and the lines that weave them into a pattern of national cooperation.
As yet, no nation, not even our own, has seen the full value of the long-distance telephone. Few have the imagination to see what has been made possible, and to realize that an actual face- to-face conversation may take place, even though there be a thousand miles between. Neither can it seem credible that a man in a distant city may be located as readily as though he were close at hand. It is too amazing to be true, and possibly a new generation will have to arrive before it will be taken for granted and acted upon freely. Ultimately, there can be no doubt that long-distance telephony will be regarded as a national asset of the highest value, for the reason that it can prevent so much of the enormous economic waste of travel.
Nothing that science can say will ever decrease the marvel of a long-distance conversation, and there may come in the future an Interpreter who will put it before our eyes in the form of a moving-picture. He will enable us to follow the flying words in a talk from Boston to Denver. We will flash first to Worcester, cross the Hudson on the high bridge at Poughkeepsie, swing southwest through a dozen coal towns to the outskirts of Philadelphia, leap across the Susquehanna, zigzag up and down the Alleghenies into the murk of Pittsburg, cross the Ohio at Wheeling, glance past Columbus and Indianapolis, over the Wabash at Terre Haute, into St. Louis by the Eads bridge, through Kansas City, across the Missouri, along the corn-fields of Kansas, and then on--on--on