The Information - James Gleick [194]
He thought information glut was new then. He was not complaining; just amazed. Protests followed soon enough, however. Leibniz feared a return to barbarism—“to which result that horrible mass of books which keeps on growing might contribute very much. For in the end the disorder will become nearly insurmountable.”♦ Alexander Pope wrote satirically of “those days, when (after Providence had permitted the invention of Printing as a scourge for the sins of the learned) Paper also became so cheap, and printers so numerous, that a deluge of Authors covered the land.”♦
Deluge became a common metaphor for people describing information surfeit. There is a sensation of drowning: information as a rising, churning flood. Or it calls to mind bombardment, data impinging in a series of blows, from all sides, too fast. Fear of the cacophony of voices can have a religious motivation, a worry about secular noise overwhelming the truth. T. S. Eliot expressed that in 1934:
Knowledge of speech, but not of silence;
Knowledge of words, and ignorance of the Word.
All our knowledge brings us nearer to our ignorance,
All our ignorance brings us nearer to death,
But nearness to death no nearer to GOD.♦
Or one may dread the breaching of walls that stand before what is unfamiliar, or horrible, or terrifying. Or one may lose the ability to impose order on the chaos of sensations. The truth seems harder to find amid the multitude of plausible fictions.
After “information theory” came to be, so did “information overload,” “information glut,” “information anxiety,” and “information fatigue,” the last recognized by the OED in 2009 as a timely syndrome: “Apathy, indifference, or mental exhaustion arising from exposure to too much information, esp. (in later use) stress induced by the attempt to assimilate excessive amounts of information from the media, the Internet, or at work.” Sometimes information anxiety can coexist with boredom, a particularly confusing combination. David Foster Wallace had a more ominous name for this modern condition: Total Noise. “The tsunami of available fact, context, and perspective”♦—that, he wrote in 2007, constitutes Total Noise. He talked about the sensation of drowning and also of a loss of autonomy, of personal responsibility for being informed. To keep up with all the information we need proxies and subcontractors.
Another way to speak of the anxiety is in terms of the gap between information and knowledge. A barrage of data so often fails to tell us what we need to know. Knowledge, in turn, does not guarantee enlightenment or wisdom. (Eliot said that, too: “Where is the wisdom we have lost in knowledge? / Where is the knowledge we have lost in information?”) It is an ancient observation, but one that seemed to bear restating when information became plentiful—particularly