The Liberation of Alice Love - Abby McDonald [12]
It wasn’t until she reached the head of the lunchtime queue to pay for her salad that Alice remembered the problem with her debit card.
“Sorry, sorry.” Fumbling hopelessly for change, she resorted to grabbing at crisps and useless snack bars to meet the credit card minimum. The crowd behind her shifted impatiently while she went through the routine of swipe and scribble, already resigning herself to another afternoon on hold. But to her surprise, back at the office, her call was answered almost immediately, by a bored-sounding Scottish woman named Laura.
“If you could give me the sixteen-digit number, and expiration, please.” Laura rattled off the demand in a blank monotone. Alice recited the details obediently, cocking her head to trap the phone against her shoulder as she peeled off the lid of her salad and carefully drizzled a tiny amount of dressing over the leaves.
“If you’ll just bear with me…”
There was a light tap at the door, and Saskia poked her head around. “I’ve got some papers,” she whispered loudly. Alice waved her in.
“Miss Love?”
“Yes, sorry.” Alice turned back to the phone.
“Can you confirm your mother’s maiden name?”
“Scott.” She scribbled her signature on three pages in quick succession. “Her maiden name was Scott, and my postcode is N1 OHD.” Putting her hand over the phone, she told Saskia, “Take those too, by the door, I need another five copies of each.”
Saskia nodded, retreating just as Laura seemed to make some kind of breakthrough. “Ah, I see,” she said, the monotone rising ever so slightly. “For your convenience, it’s now our policy to cancel cards after dispatching a replacement. You need to switch to the new one.”
Alice sighed. “But I haven’t got the new one yet.” She stabbed at a slice of carrot in frustration.
“But it says here it was dispatched last month, on the twenty-fifth.”
“Well, I never got it.” Sinking lower in her seat, Alice wondered why so many hugely inconvenient things were done in the name of her convenience. Tube maintenance on the weekends, self-service checkout aisles; calling something by a word long enough did not make it so.
“That’s funny, it says here the new card has been active for two weeks.”
Alice sat up with a jolt. “What?”
“I’m going to have to transfer you to an agent in our fraud unit,” Laura trilled.
“No, wait,” Alice tried to stop her. “What do you mean, ‘active’?”
“Please hold.”
While an instrumental version of an old boyband hit played, Alice flipped to the back page of her organizer and used the details there to log on to her bank website, anxiety building with every passing second. She didn’t normally access it at work, suspicious that the network wasn’t as secure as the tech people liked to believe, but this was an emergency. As her account slowly loaded, she tried to remember the last time she’d seen a statement. Not for at least a week, and she hardly ever checked the balance at the ATM.
Her balance flashed up on the screen. Two thousand six hundred seventy pounds overdrawn.
Overdrawn!
“This is Ahmed in fraud prevention. Can I help you? Hello?”
Alice struggled to find words. On the screen in front of her was a litany of spending that had drained her current account beyond empty before the month was even halfway through. A hundred and twenty-two pounds in Liberty’s? Over two hundred pounds in the Apple Store! The last time Alice had visited Selfridges, it was to spend twelve pounds on a hypoallergenic Clinique mascara, but according to her statement, somebody had charged sixty-odd pounds for lingerie there only two days ago. Suddenly, that luxurious vibrator began to make a lot more sense.
“Hello?”
Alice finally broke out of her shock and, taking a deep breath, began to speak. “Hi.” She swallowed, still fixated on that tiny negative sign next to her balance. “I think we’ve got a problem…”
***
“Shred everything!” Ella declared that evening, the minute Alice explained what had happened. “They have gangs out there now fishing through the trash for all your old statements and stuff—it’s awful.” She