The Remains of the Day - Kazuo Ishiguro [85]
‘I’ll say. Look at Germany and Italy, Stevens. See what strong leadership can do if it’s allowed to act. None of this universal suffrage nonsense there. If your house is on fire, you don’t call the household into the drawing room and debate the various options for escape for an hour, do you? It may have been all very well once, but the world’s a complicated place now. The man in the street can’t be expected to know enough about politics, economics, world commerce and what have you. And why should he? In fact, you made a very good reply last night, Stevens. How did you put it? Something to the effect that it was not in your realm? Well, why should it be?’
It occurs to me in recalling these words that, of course, many of Lord Darlington’s ideas will seem today rather odd – even, at times, unattractive. But surely it cannot be denied that there is an important element of truth in these things he said to me that morning in the billiard room. Of course, it is quite absurd to expect any butler to be in a position to answer authoritatively questions of the sort Mr Spencer had put to me that night, and the claim of people like Mr Harry Smith that one’s ‘dignity’ is conditional on being able to do so can be seen for the nonsense it is. Let us establish this quite clearly: a butler’s duty is to provide good service. It is not to meddle in the great affairs of the nation. The fact is, such great affairs will always be beyond the understanding of those such as you and I, and those of us who wish to make our mark must realize that we best do so by concentrating on what is within our realm; that is to say, by devoting our attention to providing the best possible service to those great gentlemen in whose hands the destiny of civilization truly lies. This may seem obvious, but then one can immediately think of too many instances of butlers who, for a time anyway, thought quite differently. Indeed, Mr Harry Smith’s words tonight remind me very much of the sort of misguided idealism which beset significant sections of our generation throughout the twenties and thirties. I refer to that strand of opinion in the profession which suggested that any butler with serious aspirations should make it his business to be forever reappraising his employer – scrutinizing the latter’s motives, analysing the implications of his views. Only in this way, so the argument ran, could one be sure one’s skills were being employed to a desirable end. Although one sympathizes to some extent with the idealism contained in such an argument, there can be little doubt that it is the result, like Mr Smith’s sentiments tonight, of misguided thinking. One need only look at the butlers who attempted to put such an approach into practice, and one will see that their careers – and in some cases they were highly promising careers – came to nothing as a direct consequence. I personally knew at least two professionals, both of some ability, who went from one employer to the next, forever dissatisfied, never settling anywhere, until they drifted from view altogether. That this should happen is not in the least surprising. For it is, in practice, simply not possible to adopt such a critical attitude towards an employer and at the same time provide good service. It is not simply that one is unlikely to be able to meet the many demands of service at the higher levels while one’s attentions are being diverted by such matters; more fundamentally, a butler who is forever attempting to formulate his own ‘strong opinions’ on his employer’s affairs is bound to lack one quality essential in all good professionals: namely, loyalty. Please do not misunderstand me here; I do not refer to the mindless sort of ‘loyalty’ that mediocre employers bemoan the lack of when they find themselves unable to retain the services of high-calibre professionals. Indeed, I would be among the last to advocate bestowing one’s loyalty carelessly on any lady or gentleman who happens to employ one for a time. However, if a butler is to be of any worth to anything or