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a framework for designing and implementing a continuous improvement process, along with an auditing process to focus improvements where they are most needed. Alan describes the use of Strategy and Tactics trees both in implementing an improvement and in auditing the progress of the implementation.

Chapter 16 provides a historical perspective on the need for a holistic approach to implementing TOC concepts. Two well-known TOC experts, Dr. Alan Barnard and Mr. Ray Immelman, present implementation case studies, one involving a public sector company and the other a private company.

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