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About the Author
Charlene Spoede Budd is a Professor Emeritus from Baylor University, where she taught management accounting and project management classes for a number of years. She received her undergraduate degree (accounting major, Summa Cum Laude), and MBA degree from Baylor University (1972 and 1973, respectively) and her PhD from The University of Texas at Austin (1982), where she specialized in the fields of accounting, economics, and finance. She holds the following active professional designations: CPA; CMA, CFM, PMP. In addition, she is certified in all areas of the Theory of Constraints by the Theory of Constraints International Certification Organization (TOCICO). Her research has been published primarily in practitioner journals and she has been awarded three Certificates of Merit for articles published in Strategic Finance. She also has singly or coauthored publications in Industrial Marketing Management (special issue on projects), Human Systems Management Journal, Today’s CPA, The Counselor, and other journals and many conference proceedings. Dr. Budd has coauthored two accounting textbooks and she and current coauthor, Charles Budd, have published A Practical Guide to Earned Value Project Management (Management Concepts, 2005 and 2010) and Internal Control and Improvement Initiatives (BNA, 2007). She is active in several professional organizations, including the American Accounting Association, Financial Executives Institute, and Project Management Institute. In addition, she has been a member of the AICPA’s Content Committee and was Chair of the Business Environment and Content Subcommittee of the AICPA from 2004 until 2008. Currently, she is Chair of the Finance and Metrics Committee of the TOCICO. Most of her time now is devoted to research, but she also is a member of the Board of Directors of a public company.
CHAPTER 14
Resolving Measurement/Performance Dilemmas
Debra Smith and Jeff Herman
Introduction
What are measurement/performance dilemmas? For the purposes of this chapter, let’s say that they are situations that pull people, departments, divisions, and companies in opposite or competing directions. For example, it is the purchasing agent who is torn between selecting the lowest cost supplier versus selecting the most reliable supplier; the shift supervisor who waffles on whether to authorize overtime; the salesperson who pleads for an