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About the Authors
Debra Smith is a partner with Constraints Management Group, LLC, an international partnership committed to assisting organizations achieve breakthrough results and sustainable, ongoing improvements using the Thought Process (TP) tools and application solutions offered through the Theory of Constraints (TOC).
Ms. Smith has extensive experience in public accounting, financial management in manufacturing companies, teaching at the university level, and consulting in TOC. Debra began working with Dr. Eli Goldratt in 1990 when she was an Associate Professor of Accounting at the University of Puget Sound. She is responsible for original research in the field of TOC applications in manufacturing environments and has created numerous courses and workshops integrating TOC and traditional manufacturing measurement and scheduling processes.
Her research has focused on understanding changes necessary in measurements, accounting and information systems to support continuous improvement processes in manufacturing. She is coauthor of “The Theory of Constraints and Its Implications for Management Accounting,” an independent research study of TOC funded by the Institute of Management Accounting, and she is the author of a book entitled The Measurement Nightmare, How the Theory of Constraints Can Resolve Conflicting Strategies, Policies and Measures (St. Lucie Press, 2000).
Prior to teaching, Ms. Smith worked in public accounting as a CPA for Deloitte & Touche and spent nine years in publicly traded manufacturing firms, both as a Division Controller and Vice President of Finance and Operations. She is internationally recognized as an authority on management accounting and is a noted speaker on TOC.
In 2001, Ms. Smith was elected to the founding Board of Directors of the Theory and served for five years on the Theory of Constraints International Certification Organization (TOCICO), a certification organization founded by Dr. Eli Goldratt. Ms. Smith is certified by TOCICO in all applications of TOC (Operations Management, Distribution Management, Project Management, Finance and Measures, TOC Thinking Processes, and Holistic Management.), since 2003.
Jeff Herman has dedicated the past fifteen years of his work to the development and practical application of strategic and tactical Thinking Processes with an emphasis on resolving organizational conflict.
Mr. Herman began working with the TOC Thinking Processes in 1994 and received extensive formal training in TOC from the Avraham Y. Goldratt Institute Academy. Following his education in the Academy, Mr. Herman went on to become a Jonah’s Jonah and worked as a Regional Director and Product Specialist in the United Kingdom for the Goldratt Institute for two years. He opened a new territory for TOC implementations with Dr. Eli Goldratt in the Baltic States in 1997.
Mr. Herman returned to the United States in 1998 and now resides in Eau Claire, WI. He is currently a partner of Constraints Management Group, LLC (CMG)—a leading international consulting enterprise that specializes in the application of TOC—and is Practice Leader of Strategic Thinking Processes. Since the late 1990s, Mr. Herman and his partners at CMG have been at the forefront of developing and articulating the concepts behind Actively Synchronized Replenishment (ASR) as well as building ASR and Drum-Buffer-Rope (DBR) compliant technology. He has guided hundreds of executives and managers through the application of strategic and tactical thinking processes within a diverse scope of organizations and industries across 16 countries.
Mr. Herman is a certified expert by the Theory of Constraints International Certification Organization in the TOC fields of Operations Management, Distribution Management,