What the Dog Saw [158]
Myers and I had talked about obvious questions, too. “What is your greatest weakness?” I asked him. He answered, “I tried to work on a project my freshman year, a children’s festival. I was trying to start a festival as a benefit here in Boston. And I had a number of guys working with me. I started getting concerned with the scope of the project we were working on — how much responsibility we had, getting things done. I really put the brakes on, but in retrospect I really think we could have done it and done a great job.”
Then Myers grinned and said, as an aside, “Do I truly think that is a fault? Honestly, no.” And, of course, he’s right. All I’d really asked him was whether he could describe a personal strength as if it were a weakness, and in answering as he did, he had merely demonstrated his knowledge of the unwritten rules of the interview.
But, Menkes said, what if those questions were rephrased so that the answers weren’t obvious? For example: “At your weekly team meetings, your boss unexpectedly begins aggressively critiquing your performance on a current project. What do you do?”
I felt a twinge of anxiety. What would I do? I remembered a terrible boss I’d had years ago. “I’d probably be upset,” I said. “But I doubt I’d say anything. I’d probably just walk away.” Menkes gave no indication whether he was concerned or pleased by that answer. He simply pointed out that another person might well have said something like “I’d go and see my boss later in private, and confront him about why he embarrassed me in front of my team.” I was saying that I would probably handle criticism — even inappropriate criticism — from a superior with stoicism; in the second case, the applicant was saying he or she would adopt a more confrontational style. Or, at least, we were telling the interviewer that the workplace demands either stoicism or confrontation — and to Menkes these are revealing and pertinent pieces of information.
Menkes moved on to another area — handling stress. A typical question in this area is something like “Tell me about a time when you had to do several things at once. How did you handle the situation? How did you decide what to do first?” Menkes says this is also too easy. “I just had to be very organized,” he began again in his mock-sincere singsong. “I had to multitask. I had to prioritize and delegate appropriately. I checked in frequently with my boss.” Here’s how Menkes rephrased it: “You’re in a situation where you have two very important responsibilities that both have a deadline that is impossible to meet. You cannot accomplish both. How do you handle that situation?”
“Well,” I said, “I would look at the two and decide what I was best at, and then go to my boss and say, ‘It’s better that I do one well than both poorly,’ and we’d figure out who else could do the other task.”
Menkes immediately