Why Work Sucks and How to Fix It_ The Results-Only Revolution - Cali Ressler [0]
Title Page
Copyright Page
Dedication
Foreword
INTRODUCTION
CHAPTER ONE - Why Work Sucks
Voices from a ROWE: Kara
CHAPTER TWO - This Thing We Call Sludge
Voices from a ROWE: Phil
CHAPTER THREE - A Results-Only Work Environment
Voices from a ROWE: Trey
CHAPTER FOUR - What Time Feels Like in a ROWE
Voices from a ROWE: Ami
CHAPTER FIVE - How Work Gets Done in a ROWE
Voices from a ROWE: Javier
CHAPTER SIX - Why Life Is Better in a ROWE
Voices from a ROWE: Beth
CHAPTER SEVEN - What’s Next for ROWE
Voices from a ROWE: Charlotte
Epilogue
Acknowledgements
INDEX
PORTFOLIO
Published by the Penguin Group
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First published in 2008 by Portfolio, a member of Penguin Group (USA) Inc.
Copyright © Thompson & Ressler, LLC, 2008
All rights reserved
LIBRARY OF CONGRESS CATALOGING-IN-PUBLICATION DATA
Ressler, Cali.
Why work sucks and how to fix it / Cali Ressler and Jody Thompson.
p. cm.
Includes index.
eISBN : 978-1-436-21421-6
1. Job satisfaction. 2. Quality of work life. 3. Personnel management.
I. Thompson, Jody. II. Title.
HF5549.5.J63R38 2008
658.3’14—dc22 2008001597
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To people who work, and know there’s a better way to do it.
FOREWORD
Success, particularly in business, comes when you can believe in people—not just those with fancy titles, but every single person with unique perspective, passion, talent, and knowledge. That’s what’s beautiful about what Cali and Jody have done. I love that it wasn’t a top-down initiative but the results of their insight into what was best for the business.
I’ve always been convinced that the best ideas come from those who are closest to the customer, the customer in this case being our own employees. What Cali and Jody did was remarkable because they gave the people at Best Buy not what they thought they needed to succeed at their jobs but what they really needed to succeed at their jobs—even if it took the organization in a direction no one could have imagined.
The second thing that impresses me about ROWE is where it’s going. True innovation always comes with challenge and change, and, most important, tremendous opportunities to learn. At its heart ROWE is a chance for everyone to learn a better way to work. There is nothing fancy about this idea, and there is no reason why it can’t work everywhere. The approach lets people do what they’re good at instead of what you think they should