Best Practices_ Managing People_ Secrets to Leading for New Managers - Barry Silverstein [31]
CHAPTER 5. LEADERSHIP AND COMMUNICATION
Leaders inspire trust, share their vision, formulate strategies, anticipate problems and opportunities, innovate, inspire, and motivate.
Managers execute plans, maintain order, and get things done.
Active listening, an important skill for both leaders and managers, involves giving nonverbal cues to show that you’re listening and rephrasing what has been said to show that you understand.
Change is inevitable; leaders must help employees accept it and cope with any painful consequences.
Change can energize a business.
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