Blink_ The Power of Thinking Without Thinking - Malcolm Gladwell [93]
What Fyfe found was that the officers were really good when they were face-to-face with a suspect and when they had the suspect in custody. In those situations, they did the “right” thing 92 percent of the time. But in their approach to the scene they were terrible, scoring just 15 percent. That was the problem. They didn’t take the necessary steps to steer clear of temporary autism. And when Dade County zeroed in on improving what officers did before they encountered the suspect, the number of complaints against officers and the number of injuries to officers and civilians plummeted. “You don’t want to put yourself in a position where the only way you have to defend yourself is to shoot someone,” Fyfe says. “If you have to rely on your reflexes, someone is going to get hurt — and get hurt unnecessarily. If you take advantage of intelligence and cover, you will almost never have to make an instinctive decision.”
7. “Something in My Mind Just Told Me I Didn’t Have to Shoot Yet”
What is valuable about Fyfe’s diagnosis is how it turns the usual discussion of police shootings on its head. The critics of police conduct invariably focus on the intentions of individual officers. They talk about racism and conscious bias. The defenders of the police, on the other hand, invariably take refuge in what Fyfe calls the split-second syndrome: An officer goes to the scene as quickly as possible. He sees the bad guy. There is no time for thought. He acts. That scenario requires that mistakes be accepted as unavoidable. In the end, both of these perspectives are defeatist. They accept as a given the fact that once any critical incident is in motion, there is nothing that can be done to stop or control it. And when our instinctive reactions are involved, that view is all too common. But that assumption is wrong. Our unconscious thinking is, in one critical respect, no different from our conscious thinking: in both, we are able to develop our rapid decision making with training and experience.
Are extreme arousal and mind-blindness inevitable under conditions of stress? Of course not. De Becker, whose firm provides security for public figures, puts his bodyguards through a program of what he calls stress inoculation. “In our test, the principal [the person being guarded] says, ‘Come here, I hear a noise,’ and as you come around the corner — boom! — you get shot. It’s not with a real gun. The round is a plastic marking capsule, but you feel it. And then you have to continue to function. Then we say, ‘You’ve got to do it again,