Brand Failures_ The Truth About the 100 Biggest Branding Mistakes of All Time - Matt Haig [104]
Curiously, this image was reversed in the later 20th century, and it became more popular as a cure for insomnia than a tonic for athletes and the sexually challenged. As Mark Lawson wrote in the Guardian in June 2002, it also became seen as a drink for the elderly through advertising campaigns steeped in nostalgia:
The singing kiddies of the radio show, winsome in their Winceyette pyjamas, were accurate reflections of contemporary childhood at the time they started but, as they continued to be the official faces of the brand, kept sending the subliminal image that it was something your granny used to drink. In common with cocoa and Horlicks, Ovaltine took on the image of the sedative nightcap of veterans. Any potential buyer for the drink might reflect that the backwards-looking website Sterling Time – dedicated to ‘British nostalgia... Englishness and patriotism’ – contains a large section memorialising the Ovaltineys [the children used for the 1930s Ovaltine campaigns].
Future anthropologists may also be interested in the fact that so many people were once drawn to draughts reputed to put you out for the night. Part of the reason for the decline of Ovaltine is surely that more recent generations exist in a habitual state of exhaustion, caused by longer working hours, the collapse of public transport and the cult of intensive, hands-on parenting among young mums and dads. They are also far more likely than their grandparents to drink wine nightly and have the option of late-night or all-night television: all reliable knockouts. Graham Norton, Jacob’s Creek and long-distance commuting now achieve much of what Ovaltine used to.
When Ovaltine sales started to slip, it launched spin-offs such as Chocolate Ovaltine, Ovaltine Light and Ovaltine Power. It also started to use contemporary children in its advertising, in its attempt to reposition itself as a ‘now brand’ as opposed to a ‘then brand’.
However, unlike other drink brands – such as Lucozade, which moved from medicine status to sporty essential through clever marketing – Ovaltine has not been able to shake off its sleepy, nostalgic identity. Whether its new owner will be able to perform such a miracle remains to be seen.
Lessons from Ovaltine
Don’t build unpopular brand associations. ‘The problem of this traditional bedtime cuppa is that it had become associated with two unpopular commodities, nostalgia and somnolence,’ wrote Mark Lawson.
Don’t fall into the nostalgia trap. Nostalgia can be a powerful selling force, but it can also ultimately make a brand irrelevant to the present market.
93 Kodak
Failing to stay ahead
Can a brand become too successful? The short answer, of course, is no it cannot. Is it possible to conceive that the success and popularity of a brand such as Coca-Cola or McDonald’s could become a weakness? Surely not. And yet, the strongest brands are also those which are the most tied down. Consumers know what they want from Coca-Cola (cola) and McDonald’s (fast food) and they don’t want anything different. If McDonald’s wanted to set up a vegetarian, high-class restaurant, it would need to change its brand name in order to attract customers. Coca-Cola has learnt this lesson from real experience. When it launched a range of Coca-Cola clothes, sales were far lower than had been expected. The trouble was, although Coca-Cola is an internationally adored brand, people don’t want to wear it, they’d prefer to drink it.
So to ask the question again, can a brand become too successful? No, providing the brand stays within the same product category. If a brand becomes globally associated with one type of product, it is almost impossible to change the consumer’s perception. After all, brands are names. If two people have exactly the same name it can become confusing, and so it is with products. But what if the product category itself changes, regardless of the brand’s will? This situation may never have affected Coca-Cola or McDonald’s, as there will always be demand for cola and fast food, but it has affected others,