Design of Everyday Things [135]
Strub, H.
Structure(s): deepinternal reliance on; meaningful; of memory; narrow; shallow; of tasks; visible; wide
Suchman, L.
Superstition, false causality as basis of
Switches: affordances andarrangement of; constraints and; soft; visibility and
Symmetry, mirror-image of human body
System image
Tasks: automation of; changing nature of; goals and intentions not well specified; structure of; transforming difficult into simple
Technology: computer, still in young stages; control and; feedback andparadox of; reminder devices and; self-blame for difficulties with; standardization and; U-shaped curve in development of; visibility and
Telephone(s): access numbers; complexity curve in history of; forces working against evolutionary design and; functions of; of the future; good design of; hold button; mapping problems and; poor design of; usability and; visibility and
Television(s): complexity and; of the future; gulf of evaluation and; incomprehensible design of; interlocks and
Thermostat(s): buyers may not be users; intelligent; mental model of
Third-person interaction
Thought: connectionist approach to study of; conscious; deductive, schema theory and; explanation and nature of; memory and; psychology of; subconscious
Timing, of standardization; metric day
Tradeoffs
Turkle, S.
Tversky, A. D.
Typesetting
Typewriter(s): as case history in evolution of design; designed with needs of typist in mind; keyboards
Understandability, design principles for
Usability; design principles for; standardization and
User(s): -centered designdesigners are not typical : designer’s clients may not be; model; needs; standardization and
Verplank, W.
Video cassette recorder(s) (VCRs): designer worship of false images and; difficulty in operating; of the future; gulf of evaluation and: gulf of execution and; usability and; visibility and
Visibility; adding, to everyday devices; computers and; creating; design aesthetics and; design and; feedback and; gulf of evaluation andgulf of execution andtechnology and; telephones and; use of sound for
Walker, D.
Wallace, W. T.
Wargo, D.
Watches: complexity curve of in history; functions of; gulf of evaluation and; lack of visible structure in; mode errors and; new technology and
Weiner, E. L.
White, B. Y.
Wide structures
Winograd, E.
Winograd, T.
Wolfe, T.
Wozniak, S.
Wright, F. L.
a Design Publications, Inc., 330 W. 42 St., New York, NY 10036.
Library of Congress Cataloging-in-Publication Data
Norman, Donald A. [Psychology of everyday things] The design of everyday things / Donald A. Norman. p. cm.
Reprint. Originally published: The psychology of everyday things. New York : Basic Books, ©1988.
Includes bibliographical references.
1. Design, Industrial—Psychological aspects. 2. Human engineering. I. Title. [TS171.4.N67 1990] 620.8’2—dc20
89-48989
eISBN : 978-0-786-74471-8
Copyright © 1988 by Donald A. Norman
Preface to the 2002 edition copyright © 2002 by Donald A. Norman All Rights Reserved
First Doubleday/Currency Edition: 1990 First Basic Paperback: 2002
EBC