Freedom, Inc_ - Brian M. Carney [148]
2. “Telluride Town History,” Mountain Studies Institute, http://www.mountainstudies.org/databank/history/Towns/Telluride.htm, (accessed September 29, 2008).
3. Harley’s York, Pennsylvania, plant has remained a staunch pocket of resistance to Harley’s new culture right up to the present. In February 2007, the union there launched a two-week-long strike that affected production throughout the company.
4. Robert Townsend, “Further ‘Up the Organization,’” Playboy, July 1970, pp. 86, 89.
5. Townsend, Up the Organization, p. 66.
6. Ibid., p. xxviii. Interestingly, there is a parallel between blocking back in the American football and “water boy” in European football, where the expression is applied to the defensive midfielders. Their visibility is low, but they are so important to making others play better that the sports press often designates them as the MVPs of the greatest teams, such as Claude Makelele of the French 2006 World Cup runners-up, and Marcos Senna of the Spanish 2008 European Cup champions.
7. The idea of leader-as-servant was invented by Robert Greenleaf. A servant-leader does not merely treat his employees as equals. Because their role is to satisfy customers, to add value, the leader’s role is to serve them; see Greenleaf, Servant Leadership.
8. Bob Davids, “How Robert Townsend Talked Me Out of Getting an MBA,” preface to Townsend, Up the Organization, p. xx.
9. Ricardo Semler, Maverick: The Success Story Behind the World’s Most Unusual Workplace (London: Random House, 1993), p. 68.
10. Teerlink and Ozley, More Than a Motorcycle, p. 54.
11. Ibid., p. 19.
12. Ibid., p. 16.
13. Ibid., p. 49.
14. Ibid., p. 137.
15. Ibid., p. 129.
16. Ibid., p. 135.
7: LIBERATING AN ESTABLISHED COMPANY
1. The following descriptions of Zobrist and FAVI are based on our personal interviews on April 8, 2005, and January 25, 2006. They also make use of materials from Zobrist’s book La belle histoire de FAVI and notes available on FAVI’s website, http://www.favi.com/. We have translated all of the materials. For more of Zobrist’s material translated and synthesized in English, see Shoji Shiba et al., Transformation Case Studies (Salem, New Hampshire: GOAL/QPC, 2006), pp. 3–20.
2. Zobrist, La belle histoire de FAVI, p. 26.
3. Zobrist would later tell us that this way of speaking to his people was tailored to the tastes of the local population in Picardy. He does not necessarily advocate crude speech as a management technique generally.
4. Douglas McGregor, The Professional Manager (New York: McGraw-Hill, 1967), pp. 67–68.
5. David Montgomery, The Fall of the House of Labor: The Workplace, the State, and American Labor Activism, 1865–1925 (New York: Cambridge University Press, 1987), p. 251.
6. Here Zobrist uses his favorite expression, “faire en allant,” which means “doing while walking.” He elsewhere explains his admiration for a cinema hero who, when his car breaks down in a desert, takes a jerry can and starts to walk. When his more intellectual companion inquires where he is going, the hero replies, “I prefer one advancing idiot to ten sitting intellectuals.”
7. Jean-Christian Fauvet, Comprendre les conflits sociaux (Paris: Editions d’Organisation, 1973).
8. Vasily Grossman, Life and Fate (New York: New York Review Books Classics, 2006), pp. 82–83.
8: FROM MOTIVATION TO SELF-MOTIVATION, PART ONE
1. Thomas Jefferson to Richard Price, 1789.
2. Thomas Jefferson to Joseph C. Cabell, 1818.
3. The description of the University of Virginia project is based on Virginius Dabney, Mr. Jefferson’s University: A History (Charlottesville: University Press of Virginia, 1981); Joseph J. Ellis, American Sphinx (New York: Knopf, 1997); Daniel Walker Howe, “Religion and Education in the Young Republic,” in Figures in the Carpet: Finding the Human Person in the American Past, ed. Wilfred M. McClay (Grand Rapids, Michigan: Wm. B. Eerdmans Publishing, 2007), p. 382, and a personal interview with John T. Casteen, president