How - Dov Seidman [167]
27 David Teather, “Bank Admits It Owned Slaves,” Guardian, January 22, 2005.
28 “Apple’s Special Committee Reports Findings of Stock Option Investigation,” news release, October 4, 2006.
29 Chris Penttila, “My Bad!,” Entrepreneur (March, 2005).
30 “Citigroup CEO Charles Prince Discusses the Future of Global Banking,” Japan Society, www2.japansociety.org/global_affairs/event_corp_note.cfm?id_note=449304821.
31 Larry Johnson, interviewed by Alex Witt, MSNBC, August 27, 2004.
32 Keith Darcé, “Media Ethicist Cites Power of Cyberspace,” San Diego Union-Tribune, May 14, 2006.
33 Dave McIntyre, interviewed by Sean Cole, Marketplace, American Public Media, May 11, 2006.
34 Ibid.
35 Edward C. Tomlinson et al., “The Road to Reconciliation: Antecedents of Victim Willingness to Reconcile Following a Broken Promise,” Journal of Management 30, no. 2 (2004): 165-187.
36 John K. Borchardt, “Who Puts Bad Apples in the Barrel?,” Today’s Chemist at Work 10, no. 4 (2001): 33-34, 36.
37 “Resume ‘Padding,’ ” HRM Guide USA, www.hrmguide.net/usa/recruitment/resume_padding.htm.
38 Lisa Takeuchi Cullen, “Getting Wise to Lies,” Time, April 24, 2006.
39 “Connecting Organizational Communication to Financial Performance—2003/2004 Communication ROI Study™,” Watson Wyatt Worldwide (2004).
40 Yvon Chouinard, interviewed by Cheryl Glaser, Marketplace, American Public Media, October 31, 2005.
41 Mark Twain, “Mark Twain Quotations, Newspaper Collections, & Related Resources,” www.twainquotes.com/Truth.html.
Chapter 8 Trust
1 Jason Kottke, “Business Lessons from the Donut and Coffee Guy,” www.kottke.org/03/07/business-lessons-donut-guy.
2 Warren E. Buffett, e-mail message to Berkshire Hathaway managers (“The All-Stars”), September 27, 2006.
3 Jeffrey H. Dyer and Wujin Chu, “The Role of Trustworthiness in Reducing Transaction Costs and Improving Performance: Empirical Evidence from the United States, Japan, and Korea,” Organization Science 14, no. 1 (2002): 57.
4 Mike Fricklas, interview, 2006.
5 Francis Fukuyama, Trust: The Social Virtues and the Creation of Prosperity (New York: Free Press Paperbacks, 1995): 7.
6 Paul J. Zak, “Trust,” Journal of Financial Transformation 7 (April, 2003): 20.
7 Dr. Peter Kollock, “The Emergence of Exchange Structures: An Experimental Study of Uncertainty, Commitment, and Trust,” American Journal of Sociology 100 (1994): 313-345.
8 Ana Cristina Costa, “Work Team Trust and Effectiveness,” Personnel Review 32, no. 5 (October 2003).
9 Roger Fine, interview, 2005.
10 Mike Fricklas, interview, 2006.
11 Zak, “Trust.”
12 Jeffrey H. Dyer and Wujin Chu, “The Determinants of Trust in Supplier-Automaker Relationships in the U.S., Japan, and Korea,” Journal of International Business Studies 31, no. 2 (2000): 259.
13 Jeffrey B. Kindler, interview, 2006.
14 “Tufts Graduate Named CEO of Pfizer,” Tufts e-news, www.tufts.edu/communications/stories/081406TuftsGraduateNamedCEOofPfizer.htm.
15 Federal Bureau of Investigation, Los Angeles Division, “James Paul Lewis, Doing Business as Financial Advisory Consultants in Orange County, California, Arrested by Agents in Houston, Texas, for Operating 20 Year ‘Ponzi’ Scheme with Losses in Excess of 800 Million Dollars,” news release, January 22, 2004.
16 Don Thompson, “Investors Fear They’ll Lose Millions in Alleged Ponzi Scam,” Fraud Discovery Institute, www.frauddiscovery.net/fac.html.
17 Warren E. Buffett, e-mail message, 2006.
18 Steve Kerr, interview, 2005.
Chapter 9 Reputation, Reputation, Reputation
1 Dan Bilefsky, “Indians Unseat Antwerp’s Jews as the Biggest Diamond Traders,” Wall Street Journal, May 27, 2003.
2 “Number of Jobs Held, Labor Market Activity, and Earnings Growth among the Youngest Baby Boomers: Results from a Longitudinal Survey” (United States Department of Labor, Bureau of Labor Statistics, Washington, D.C., August 25, 2006).
3 “RentAThing,” www.rentathing.org.
4 Cory Doctorow, Down and Out in the Magic Kingdom (New York: Tor Books, 2003).
5 Chrysanthos Dellarocas and Paul Resnick, “Online Reputation Mechanisms: A Roadmap for