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So in a bid: “Iacocca, Spurned in Return Attempts, Lashes Out,” USA Today, March 19, 2002.

Albert Dunlap saved dying companies: Albert J. Dunlap with Bob Andelman, Mean Business: How I Save Bad Companies and Make Good Companies Great (New York: Fireside/Simon & Schuster, 1996).

“Did I earn it?”: Ibid., 21.

“If you’re in business”: Ibid., 199.

A woman stood up and asked: Ibid., 62.

“Making my way in the world”: Ibid., 107–108.

“The most ridiculous term”: Ibid., 196.

“Eventually, I have gotten bored”: Ibid., 26.

Then in 1996: John A. Byrne, “How Al Dunlap Self-Destructed,” Business Week, July 6, 1998.

Ken Lay, the company’s founder: Bethany McLean and Peter Elkind, The Smartest Guys in the Room: The Amazing Rise and Scandalous Fall of Enron (New York: Penguin Group, 2003).

Kinder was also the only person: Ibid., 92.

Even as Lay: Ibid., 89.

“Ron doesn’t get it”: Ibid., 69.

“Well, it’s so obvious”: Ibid., 233.

As McLean and Elkind report: Ibid., 40.

Said Amanda Martin, an Enron executive: Ibid., 121.

Resident geniuses almost brought down: Alec Klein, Stealing Time: Steve Case, Jerry Levin, and the Collapse of AOL Time Warner (New York: Simon & Schuster, 2003).

Speaking about AOL executives: Ibid., 171.

As Morgan McCall: Morgan W. McCall, High Flyers: Developing the Next Generation of Leaders (Boston: Harvard Business School Press, 1998), xiii. McCall also analyzes the effects on corporate culture of believing in natural talent instead of the potential to develop. “The message of High Flyers,” he says, “is that leadership ability can be learned, that creating a context that supports the development of talent can become a source of competitive advantage, and that the development of leaders is itself a leadership responsibility,” xii.

Harvey Hornstein, an expert: Harvey A. Hornstein, Brutal Bosses and Their Prey (New York: Riverhead Books, 1996), 49.

Hornstein describes Paul Kazarian: Ibid., 10.

An engineer at a major aircraft: Ibid., 54.

In Good to Great,Collins notes: Jim Collins, Good to Great, 72.

According to Collins and Porras: James C. Collins and Jerry I. Porras, Built to Last: Successful Habits of Visionary Companies (New York: HarperCollins, 1994/2002), 165.

Ray Macdonald of Burroughs: Ibid., 166.

The same thing happened at Texas: Ibid.

Andrew Carnegie once said: John C. Maxwell, Developing the Leaders Around You (Nashville, TN: Thomas Nelson, 1995), 15.

Warren Bennis has said: Bennis, On Becoming a Leader, 19.

When Jack Welch took over: “Overvalued: Why Jack Welch Isn’t God,” The New Republic, June 11, 2001. Even this article, which explains why Welch should not be regarded as a god-like figure, details his remarkable accomplishments.

Fortunemagazine called Welch: Ibid.

But to me even more impressive: Steve Bennett, “The Boss: Put It in Writing Please,” The New York Times, May 9, 2004.

Instead, it’s “I hate having to”: Jack Welch with John A. Byrne, Jack: Straight from the Gut (New York: Warner Books, 2001), ix.

Or “[These people] filled my journey”: Ibid., 439.

In 1971,Welch was being considered: Ibid., 42.

One day, young “Dr.” Welch: Ibid., 36.

“The Kidder experience never left me”: Ibid., 228–229.

What he learned was this: Ibid., 384.

When Welch was a young engineer: Ibid., 27.

“Eventually I learned”: Ibid., 54.

One evening, Welch addressed: Ibid., 97–98.

In front of five hundred managers: Ibid., 189.

“As a result, leaders were encouraged”: Ibid., 186.

“You owe it to America”: Louis V. Gerstner, Who Says Elephants Can’t Dance? Inside IBM’s Historic Turnaround (New York: HarperCollins, 2002), p. 16.

Six days after he arrived: Ibid., 78.

He dedicated his book to them: Ibid., v.

“Hierarchy means very little to me”: Ibid., 24.

“[IBM stock] has done nothing”: Ibid., 57.

That was the Xerox Anne Mulcahy: Betsy Morris, “The Accidental CEO,” Fortune, June 23, 2003.

Fortunenamed Mulcahy “the hottest turnaround”: “Most Powerful Women in Business 2004,” Fortune, October 18, 2004.

For example, as Fortunewriter Betsy: Morris, “The Accidental CEO.”

She was tough: Ibid.

After slaving