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The Ten Commandments for Business Failure - Don Keough [60]

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called him one of the most respected persons in America. Father Ted has been a cherished friend and counselor to me and my family.

Finally, there is the joy of having shared a remarkable life journey of more than fifty years with my wife, Mickie. Our six children, their six spouses, and eighteen grandchildren have brought and continue to bring great pleasure into our lives. All in all it’s truly been a wonderful life… so far.

* Quoted in “Murder, Starvation, & Catastrophe,” an address by Richard Demillo, dean of the college of computing, Georgia Tech, Februrary 28,2007.

* Philip Tetlock, “Theory-Driven Reasoning About Plausible Pasts and Probable Futures in World Politics,” in Thomas Gilovich, Dale Griffin, and Daniel Kahneman, Heuristics and Biases: The Psychology of Intuitive Judgment (New York: Cambridge University Press, 2002).

* Jeff Forrest, “The Challenger Shuttle Disaster: A Failure in Decision Support System and Human Factors Management.” Originally prepared November 26, 1996; published October 7, 2005, at URL DSSResources.COM.

* We ourselves did not actually become glamorous, of course. In fact, when Gandhi premiered, Roberto and I were in a limousine that pulled up to the front of the theater and we were surrounded by flashing cameras. When we got out, a woman autograph seeker came rushing up, then turned away, bitterly disappointed. “Forget it,” she said. “They’re nobodies.”


Table of Contents

Cover

Title Page

Copyright Page

Dedication

Contents

Foreword

Introduction

The Ten Commandments for Business Failure

Commandment One—Top of the List: Quit Taking Risks

Commandment Two: Be Inflexible

Commandment Three: Isolate Yourself

Commandment Four: Assume Infallibility

Commandment Five: Play the Game Close to the Foul Line

Commandment Six: Don't Take Time to Think

Commandment Seven: Put All Your Faith in Experts and Outside Consultants

Commandment Eight: Love Your Bureaucracy

Commandment Nine: Send Mixed Messages

Commandment Ten: Be Afraid of the Future

Commandment Eleven: Lose Your Passion for Work—for Life

Acknowledgments

Footnotes

Commandment Two: Be Inflexible

Page 37

Commandment Seven: Put All Your Faith in Experts and Outside Consultants

Page 107

Commandment Eight: Love Your Bureaucracy

Page 130

Commandment Nine: Send Mixed Messages

Page 147

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