Design of Everyday Things - Norman, Don [135]
Television(s): complexity and; of the future; gulf of evaluation and; incomprehensible design of; interlocks and
Thermostat(s): buyers may not be users; intelligent; mental model of
Third-person interaction
Thought: connectionist approach to study of; conscious; deductive, schema theory and; explanation and nature of; memory and; psychology of; subconscious
Timing, of standardization; metric day
Tradeoffs
Turkle, S.
Tversky, A. D.
Typesetting
Typewriter(s): as case history in evolution of design; designed with needs of typist in mind; keyboards
Understandability, design principles for
Usability; design principles for; standardization and
User(s): -centered designdesigners are not typical : designer’s clients may not be; model; needs; standardization and
Verplank, W.
Video cassette recorder(s) (VCRs): designer worship of false images and; difficulty in operating; of the future; gulf of evaluation and: gulf of execution and; usability and; visibility and
Visibility; adding, to everyday devices; computers and; creating; design aesthetics and; design and; feedback and; gulf of evaluation andgulf of execution andtechnology and; telephones and; use of sound for
Walker, D.
Wallace, W. T.
Wargo, D.
Watches: complexity curve of in history; functions of; gulf of evaluation and; lack of visible structure in; mode errors and; new technology and
Weiner, E. L.
White, B. Y.
Wide structures
Winograd, E.
Winograd, T.
Wolfe, T.
Wozniak, S.
Wright, F. L.
a
Design Publications, Inc., 330 W. 42 St., New York, NY 10036.
Library of Congress Cataloging-in-Publication Data
Norman, Donald A. [Psychology of everyday things] The design of everyday things / Donald A. Norman. p. cm.
Reprint. Originally published: The psychology of everyday things. New York : Basic Books, ©1988.
Includes bibliographical references.
1. Design, Industrial—Psychological aspects. 2. Human engineering. I. Title. [TS171.4.N67 1990] 620.8’2—dc20
89-48989
eISBN : 978-0-786-74471-8
Copyright © 1988 by Donald A. Norman
Preface to the 2002 edition copyright © 2002 by Donald A. Norman All Rights Reserved
First Doubleday/Currency Edition: 1990 First Basic Paperback: 2002
EBC
Table of Contents
Title Page
PREFACE TO THE 2002 EDITION
PREFACE
CHAPTER ONE - THE PSYCHOPATHOLOGY OF EVERYDAY THINGS
You Would Need an Engineering Degree to Figure This Out
The Frustrations of Everyday Life
The Psychology of Everyday Things
Principles of Design for Understandability and Usability
Pity the Poor Designer
The Paradox of Technology
CHAPTER TWO - THE PSYCHOLOGY OF EVERYDAY ACTIONS
Falsely Blaming Yourself
Misconceptions of Everyday Life
Blaming the Wrong Cause
The Nature of Human Thought and Explanation
How People Do Things: The Seven Stages of Action
The Gulfs of Execution and Evaluation
The Seven Stages of Action as Design Aids
CHAPTER THREE - KNOWLEDGE IN THE HEAD AND IN THE WORLD
Precise Behavior from Imprecise Knowledge
Memory Is Knowledge in the Head
Memory Is Also Knowledge in the World
The Tradeoff between Knowledge in the World and in the Head
CHAPTER FOUR - KNOWING WHAT TO DO
A Classification of Everyday Constraints
Applying Affordances and Constraints to Everyday Objects
Visibility and Feedback
CHAPTER FIVE - TO ERR IS HUMAN
Slips
Mistakes as Errors of Thought
The Structure of Tasks
Conscious and Subconscious Behavior
Designing for Error
A Design Philosophy
CHAPTER SIX - THE DESIGN CHALLENGE
The Natural Evolution of Design
Why Designers Go Astray
The Complexity of the Design Process
The Faucet: A Case History of Design Difficulties
Two Deadly Temptations for the Designer
The Foibles of Computer Systems
CHAPTER SEVEN - USER-CENTERED DESIGN
Seven Principles for Transforming Difficult Tasks into Simple Ones
Deliberately Making Things Difficult
Design and Society
The Design of Everyday Things
NOTES
SUGGESTED READINGS
REFERENCES
INDEX
Copyright Page