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Consumer Reports

Controls: ease of use and number of; making to look and feel different; placement of

Cooper, J. K.

Copying machines

Cultural: constraints; standards, natural mappings and

Curry, R. E.

Cypher, A.

Decision tree: deep and narrow; wide and deep; wide and shallow

Deep structures

Default value

Depression

Derby, S.

Descriptions, as aid in discriminating between objects

Design: aesthetics as priority in; car radio; deliberately difficult; of doors; of Dungeons and Dragons game; for error; evolutionary, forces working againstfalse causality and; faucet as case history; forcing functions; lessons from the study of slips; of light switches; mappings and; model; of multiple function clock radio; natural; of objects for special people; poor; principles for understandability and usability; problems, posed by safety systems; process, complexity of; seven stages of action society and; subtleties; of telephone; of thermostat; tradeoffs; typewriter as case historyuser-centered; user frustration and; why designers go astray; see also Designers

Designers: clients may not be users; creeping featurismtwo deadly temptationsare not typical users; worship of false images; see also Design

Dimensions, additive and substitutive

Direct manipulation

Display: auditory; importance of

Door(s): affordances and; constraints and; deliberately difficult; interlocks and

Draper, S. W.

Dreyfuss, H.

Edmunds, W. W.

Engelbart, D.

Ergonomics

Error(s): associative activation; capture; categories of; causes of; correction of; data-driven; description; designing for; explaining away; feedback on; loss-of-activation, mistakes; mode; slipssocial pressure and

Execution: of actiongulf of; stages of

Explorable systems

Faucet(s): as case history of design difficulties; complexity of design process and

Featurism, creeping

Feedback: absent; auditory; computers and; definition of; on error; patterning of; principle of; seven stages of action and; tactile; taught helplessness and; technology and; visibility and

Fischoff, B.

Fisher, D.

Fisher, Diane

Flores, F.

Focus, selective attention and

Forcing functions

Forgetfulness

Forty, A.

Frame theory

Freud, S.

Frustration(s): of everyday life; home of the future and; user, poor design and

Galanter, E.

Games: chess; Dungeons and Dragons; of standardization of design; tic-tac-toe; wide and deep structure in

Garon, J.

Gaver, W. W.

Gentner, D.

Gibson, J. J.

Goals: formation of; inappropriate

Goffman, E.

Gopher, D.

Gould, J. D.

Grudin, J.

Guilt, self-blame and

Handkerchief, Carelman’s knotted

Harslem, E.

Hartley, R.

Helplessness

Hennessey, J.

Hersch, S. M.

Hollan, J. D.

Home, of the future

Hook-and-loop fasteners

Hooper, K.

Horwitz, P.

Hurst, L.

Hurst, R.

Hutchins, E.

Hypertext

Iliad (Homer)

Illich, I.

Imprecision, of knowledge

Information bus

Intention(s): actions and; formation of; specificity of

Interlocks

Interpretation: of environment; of memory; of objects; of perceived actions and visible structure; understanding and; of the world

Irby, C.

Ishikawa, S.

James, W.

Johnson, H. F.

Johnson-Laird, P. N.

Jones, J. C.

Kahneman, D., no

Karis, D.

Kay, A.

Keeney, R.

Kempton, W.

Keyboard

Kimball, R.

King, M.

Kinner, J.

Knowledge: declarative; external; faulty nature of; in the head and in the world; imprecision of; inaccessible to conscious inspection; internal; procedural transfer of from old to new object; of what to do

Koenig, W.

Kontis, T. C.

Kurktchi, D.

Landauer, T. K.

Lane, E. W.

Laurel, B.

Learning: accuracy of; of arbitrary codes; assimilation of everyday objects and; of digital watch; of poetry; rote; simplification through mental models; telephone systems

Levy, S.

Lewis, C.

Lichtenstein, S.

Lockins

Lockouts

Loewy, R.

Long-term memory

Lord, A. B.

Loudspeakers, natural mappings and

Lunenfeld, H.

Lynch, K.

MacLean, J.

Malone, T. W.

Manuals, role of

Mapping(s): arbitrary; buses and; cars and; computers